· NY legislature · 2025-2026

Relates to enhanced customer service standards and compliance framework for utility customer assistance operations

Establishes performance-based service standards and oversight mechanisms for gas and electric utility customer assistance centers to ensure high-quality customer care, emergency response capacity, and consumer protection.

Sponsor

Catalina Cruz (D-NY)

Introduced

2026-02-12

Policy area

Energy

Latest action

REFERRED TO ENERGY