Pilar Schiavo

Existing law authorizes the board of supervisors of each county to appoint a county veterans service officer to perform duties relating to the administration of benefits to veterans. Existing law authorizes the board to prescribe the qualifications of a county veterans service officer and fix the compensation of that officer. Existing law requires the Department of Veterans Affairs (department) annually to prepare a report of the activities of county veterans service officers, including information on the number of veterans and their family members who have contacted or utilized the services of the county veterans service offices and the benefits received by veterans and their dependents as a result of the efforts of the county veterans service offices.

This bill would require that a veterans service officer vacancy be filled within 12 months after the date of the vacancy and would require the appointee to obtain and maintain accreditation from the department, as specified, within 9 months after that appointment.

The bill would additionally require the department to establish minimum training requirements for accreditation that would, among other things, improve public awareness of free disability claim resources and ensure proper data collection to track system improvements. The bill would also require the department, in consultation with the California Association of County Veterans Service Officers, by no later than January 1, 2029, to develop and implement a statewide work queue, as defined, for appointments, claims assistance, and other services provided to veterans. By increasing the duties on local officials, this bill would impose a state-mandated local program.

Existing law requires the department to disburse funds, appropriated to the department for the purpose of supporting county veterans service officers pursuant to the annual Budget Act, on a pro rata basis to a county that complies with certain conditions.

This bill would require the department, in consultation with the California Association of County Veterans Service Officers, to develop a service capacity and performance framework to inform funding allocations for county veterans service offices. The bill would require the department to prepare and submit a report to the Legislature describing the proposed framework and its anticipated fiscal and operational impact, as specified. The bill would additionally require the department, by no later than January 1, 2029, and every 3 years thereafter, to prepare a report analyzing data regarding the configuration, structure, and operations of each county veterans service office and transmit the report, as specified, to the Legislature, the Department of Finance, the State Department of Health Care Services, and the California Veterans Board.

The bill would require the department, in consultation with the California Association of County Veterans Service Officers, to create a standardized statewide digital survey platform to collect feedback from veterans for services provided at service offices. The bill would authorize the department to review, adopt, amend, or repeal guidelines or terms, or both guidelines and terms to implement these provisions and would exempt that review, adoption, amendment, or repeal from the Administrative Procedure Act.

The California Constitution requires the state to reimburse local agencies and school districts for certain costs mandated by the state. Statutory provisions establish procedures for making that reimbursement.

This bill would provide that, if the Commission on State Mandates determines that the bill contains costs mandated by the state, reimbursement for those costs shall be made pursuant to the statutory provisions noted above.