This bill requires the Social Security Administration to publicly share detailed information about how well it's serving people who apply for benefits. Think of it as a transparency measure that lets citizens see how the agency is actually performing.

Starting within 90 days of the law passing, and then every month after that, Social Security must post statistics online showing things like: how many people get their issues resolved on the first call, how satisfied customers are with different ways of contacting them (phone, in-person, online), and specific details about their main phone line—like average wait times, how many people actually reach a representative, and how many calls get handled through callbacks instead.

The bill also requires Social Security to publish detailed information about how quickly they process different types of benefit claims. For regular retirement and survivor benefits, they'd report how many people get paid within two weeks of applying and the average time to receive payment. For disability claims, which are more complex, they'd share processing times at each stage of review, how many claims are pending, and how many have been approved or denied. Additionally, the agency must show how long people wait for disability appeal hearings and provide a live tracker on their website showing real-time phone wait times and the number of people currently on hold.

Essentially, this bill is about making Social Security's performance data visible to the public so people can see how efficiently the agency is handling applications and serving claimants.