If someone's Social Security number gets stolen or their Social Security card goes missing in the mail, this bill makes sure they have one dedicated person at the Social Security Administration to help them through the whole process. Instead of getting bounced around to different departments and having to repeat their story multiple times, this single point of contact will stay with the person's case from start to finish, working with other specialists as needed to fix the problem as quickly as possible. Basically, it's about making it easier and less frustrating for identity theft victims to get help from Social Security by giving them a consistent person to work with rather than navigating a confusing bureaucracy.

Improving Social Security’s Service to Victims of Identity Theft Act

Sinema, Kyrsten

Improving Social Security's Service to Victims of Identity Theft Act This bill requires the Social Security Administration (SSA) to provide a single point of contact to assist individuals regarding the misuse of a Social Security account number or the loss of a Social Security card in the course of transmission from the SSA to the individual. The single point of contact must track the individual's case to completion and coordinate with other specialized units to resolve case issues as quickly as possible.