· NY legislature · 2025-2026

Relates to customer service access

Requires certain businesses to provide a free, efficient, universally accessible, inclusive, nondiscriminatory and evaluable customer service telephone line; requires corporations to establish an annual customer service call-answer rate of at least ninety percent.

Sponsor

Brad Hoylman-Sigal

Introduced

2025-04-02

Latest action

REFERRED TO CONSUMER PROTECTION